Attention Practice Owners!
meet The #1 Multilingual Front-Desk Agent for Medical offices.
meet Your 24/7 AI Front-Desk Receptionist
the HIPAA-compliant AI Agent that supports your live team 24/7/365. Handles overflow, qualifies leads, books appointments, and follows up — so your front desk Can Focus On the human aspect.
for Medical Offices, Dental Clinics & Urgent Care
MEET Your AI Front-desk Agent powered by AI Workforce™
Hey, I'm Serina Med™!
I'm an AI Agent who exists to support your human staff to make sure your patients are taken care of even when your employees are busy or enjoying their time off.
I work 24/7/365 so your team can focus on personal touch and provide the actual human care AI is not capable of.
In the meantime...
I can answer your calls as human
I can text message as human
I can handle web chat as human
20+ hrs
Saved per week
+30–50%
More booked appointments
−40%
No Shows
0
Data Breaches
Specialty Spotlights
Serina Med™ adapts to your specialty with custom scripts and workflows.
WHAT we offer
Rather than relying on disconnected tools or patchwork fixes, you get a clear system built around four core pillars: access and booking, follow-up and reactivation, reputation and patient trust, and HIPAA-safe automation.
Each pillar addresses a different part of the patient journey, but together they work as one connected growth system.
PILAR
01.
ACCESS, INTAKE AND BOOKING
Purpose: To Help Medical Practices Prevent Losing Patients Before the Front Desk Ever Gets to Them
WHAT IT COVERS:
Missed Calls
Call routing
Online scheduling
Appointment booking (scheduling, reminders, cancelations & re-scheduling)
Intake friction
PILAR
02.
FOLLOW-UP, NURTURE AND REACTIVATION
Purpose: To Make Sure Patient Leads Do Not Go Cold With Smart Follow-Up Systems
WHAT IT COVERS:
Unbooked leads
Lead nurturing
Text/email follow-up
Recall
Reactivation
No-show recovery
Treatment-plan follow-up
Cold leads
PILAR
03.
REPUTATION, REVIEWS AND PATIENT TRUST
Purpose: To Drive Practice Growth With Reviews and Online Reputation
WHAT IT COVERS:
Google reviews
Reputation management
Google Business Profile
Patient trust
Review requests
Negative review response
Local visibility
Provider selection behavior
PILAR
04.
PRIVACY, COMPLIANCE & SAFETY
Purpose: To Use AI and Automation Without Creating a HIPAA Problem
WHAT IT COVERS:
HIPAA compliance
secure texting
secure follow-up
call recording questions
BAA
website tracking/privacy
AI compliance concerns
PHI protection in marketing and automation
Result: a practice that runs more smoothly, responds more consistently, and is better equipped to convert patient interest into booked appointments and long-term retention.
Because your business should keep running even when you can't!
Frequently Asked Questions
How can the AI front-desk agent Serina Med™ support my live receptionists?
Serina Med™ works seamlessly and tirelessly 24/7/365, so you can preserve your human talent for high-value care.
By letting AI handle repetitive inquiries, initial qualification, and appointment booking, you free your staff from the robotic parts of their jobs.
What if a caller needs a human attention?
Serina Med™ can transfer and handoff calls to live representatives during their work hours.
When your office is closed, AI agent still talks to your patients, books appointments and takes messages for the team.
Is Serina Med™ HIPAA compliant?
Yes – 100% HIPAA compliant with signed BAA included. All calls encrypted end-to-end, PHI anonymized automatically, audio transcribed and deleted post-call (no permanent storage). Trusted by 500+ practices (solo MDs to multi-location groups) with full audit logs for compliance. Zero breaches in 3+ years. SOC2 certified for enterprise security.
➡️ Download Free HIPAA Compliance Checklist
What are all the tasks this AI front-desk agent Serina Med™ can assist my current team with?
Here's the list Serina Med™ can handle, freeing your receptionists for high-touch care:
⚕️ Answer inbound calls instantly
⚕️ Support peaks/busy hours
⚕️ Qualify new patient leads
⚕️ Book appointments
⚕️ Handle routine inquiries and FAQs
⚕️ Send reminders/confirmations
⚕️ Manage follow-ups
⚕️ Nurture leads
What is the cost of an AI front-desk agent Serina Med™?
Monthly cost for our Pilot package is only $597 per month which includes unlimited calls, texts and emails regardless of your list size and volume.
There is also a nominal setup fee to get started with onboarding and programming your agent. For medical practices it is only $1,497 one time payment.
Monthly charges begin after 30 days.
➡️ Let's estimate your AI ROI - [CLICK HERE FOR ESTIMATOR]
Can this AI Agent speak other languages besides English?
Yes! This is what differentiates Serina Med™ from all other products like this.
Our model speaks multiple languages and keeps expanding it's capacity every day.
➡️ How can medical offices stop losing patients to language barriers? [READ MORE...]
Who is this for?
Our services are best fit for established businesses that want a complete digital system—not random marketing tactics.
If you...
Have a real service business (not a brand-new “idea”)
Want steady visibility and consistent lead flow
Need stronger follow-up and a cleaner conversion path
Are ready to build a marketing system you can rely on
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